دور تكنولوجيا الإتصال في محاربة البيروقراطية الإدارية
The role of communication technology in fighting administrative corruption
د.أحمد حمةغريب عمربلي
 رئيس قسم الدبلوماسية والعلاقات العامة- جامعة التنمية البشرية
Dr. Ahmed Omar Bali
 Head of Diplomacy and Public Relations Department
  0000-0002-4458-5683    ORCID:
E-mail:This email address is being protected from spambots. You need JavaScript enabled to view it.

الملخص
استهدفت هذه الدراسة التعرف على أهم الوسائل التكنولوجية التي أدخلت في تعزيز الوظيفة الاتصالية في مؤسسات إقليم كردستان العراق ومقارنتها بالمؤسسات التي لاتزال تعتمد على الطرق التقليدية. افترضت الدراسة أن وسائل التكنولوجيا إلى جانب دورها في تنشيط عمل الإدراة والإتصال تساهم في تقليل البيروقراطية الادارية و والوساطة والمحسوبية. واعتمدت الدراسة على المنهج الكيفي من خلال إجراء المقابلات الشبه منظمة، والملاحظة بالمشاركة لجمع البيات وتحليلها بمهنج التحليل الموضوعي  بإعتبارها من أنسب و أنجح الطرق لجمع البيانات والتحليل في الدراسات الاثنوغرافية.
 حيث تبينت في الدراسة أن استخدام الوسائل التكنولوجية لحد الآن محدودة ومحصورة من حيث تنوع الوسائل والتقنيات المستخدمة في هذا المجال بالرغم من النتائج الايجابية التي حققتها، كتقليل الوساطة والمحسوبية والشفافية في تقديم الخدمات و من ثم السرعة في تقديمها فضلاً عن الشعور الإيجابي لدى عملاء ووكلاء عينة الدراسة، وتوصلت الدراسة  الى أن أغلبية المبحوثين من العملاء والوكلاء يرون ضرورة توسيع استخدام الوسائل التكنولوجية وتنوعها في جميع المؤسسات، وان المعوقات أمام ادخال هذه التقنيات غير مؤثرة حتى وان كانت نسبة الأمية في مجال استخدام التكنولوجيا شائعة.
تكنولوجيا الاتصال، محاربة البيروقراطية الادارية ، الرضا الوظيفي، الوظيفة الاتصالية
 
Abstract
This research aimed to identify the most important technological tools and techniques, have been introduced in the Iraqi Kurdistan organizations, comparing to the organizations that still rely on a manual system. This research claimed that the technological tools and techniques, apart from its role to activate communication between department employees and their clients, have an active participant in fighting corruption, reducing nepotism, and favoritism. This research relied on qualitative approach through conduction semi-structured interviews and participant observation as a data collection tools, and it also analyze the data under taken by thematic analysis representing the main tools and methods of ethnographic study. The research found that the communication technology machine and tools have a great role in the administrative services and fighting corruption, nevertheless, they have not been used in Kurdistan as required. The majority of respondents suggested to expand using technological machines and tools in all departments, as there are no big obstacles of introducing them even amongst who do not have technology skills.
Technological Tools, Fighting Administrative Bureaucracy, Job Satisfaction, Communication Function

 
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